During the summer months, May 25th to September 20th all orders will have the option of being shipped on ice to help prevent melting. We do not formulate our products with the use of synthetic stabilizers, fillers, binders or waxes. Although we use organic beeswax in our organic body butters we do not formulate our body butters with large amounts of beeswax. This makes them prone to melting.
Why is my body butter soft and slightly melted? Is it still good?
During very warm weather, products may soften or even melt in transit as they sit in warm mail trucks, mailboxes, planes etc… Yes, your body butter is still good and will re-harden. However, if it is a whipped butter it will not become whipped unless you do so with a hand mixer.
Note: Since melting is a natural reaction to heat and we have no control over the conditions during transit or delivery, please understand that we cannot be responsible for melted products. Therefore, we cannot issue refunds simply because your products melted.
International Customers: Summer melting is especially a problem for international customers. Orders travel far distances in warm trucks and cargo holds.
What To Do About Melting
On sunny or warm days it is best to refrigerate BEFORE opening the jars. If you open items to check if melting has occurred, they may spill out and make a mess!
**Please be assured the quality and healing properties of our products are not affected by melting.**
Whipped Butters: Place it in the refrigerator. The melting will not affect the quality of the whipped butter as a great moisturizer, but the whipped consistency will change. It will become more like a body balm.
Whipping adds tiny air bubbles (just like whipping cream) that increase the size, lighten the density and change the texture, making the butter light and fluffy. If a whipped product melts, the air bubbles are collapsed, so the volume is decreased. So although the jar was filled to the top, if the butter melts, there will be less volume in the container. The container may actually look half full.
What We Are Doing To Help The Problem
During hot weather, we do our best to protect our products from melting in transit.
As a result, most products shipped in warm weather arrive without melting, but please understand, there is no way that we can ship products to completely control for the high heat temperatures of summer, trucks, and mailboxes.
What You Can Do As A Customer
- If you have whipped butter or body butter in your order we recommend not picking any shipping method longer than priority shipping.
- We recommend paying the extra to have your items shipped on ice. The fee pays for two ice pack.
- If we are out of the timeframe of summer shipping, and you live in a warmer climate we recommend buying the ice accessory so that your items are shipped on ice to prevent melting.